Sapaad POS – Is It Great for Your Restaurant

Hi there,

I’m Jeff, a restaurant consultant based in sunny Florida. With over a decade of experience in this industry, I’ve witnessed firsthand the technological revolution that’s changed how we dine.

If you’re here, you probably wonder, “Is Sapaad POS great for your restaurant?” I’m glad you’re asking this question because a sound POS system can significantly affect your operations.

So, let’s dive in.

I’ve had the chance to evaluate all kinds of point-of-sale (POS) systems for different food service businesses.

In my experience, one POS that consistently impresses me is Sapaad. After seeing it with several restaurants I consult, Sapaad is an excellent choice for most restaurant operations.

Sapaad POS Features

An in-depth look at the various features of Sapaad POS

Sapaad has all the features a restaurant needs to run smoothly and efficiently. Here’s an overview of what this robust POS platform offers:

Here are some of the features of Sapaad POS and their explanations:

• Touch Screen (Billing): You may use a tablet or smartphone with a touch screen to handle orders and payments fast and efficiently. With a few taps, you can customize your orders, apply discounts, split bills, and print receipts.
• Restaurant POS: This feature is the core of Sapaad POS, which helps you manage your entire restaurant on one platform. You can access a live dashboard, manage your inventory, integrate your online order channels, use a kitchen display system, and more.
• Pricing Management: This feature lets you set prices for different menu items, outlets, or order types. You can also create promotions, coupons, and loyalty programs to attract and retain customers.
• Ordering Automation: This feature streamlines your ordering process by automatically sending orders to the kitchen display system, updating the inventory, and printing invoices. You can also track the status of your orders and deliveries in real time.
• Customer Account Profiles: This feature helps you build a loyal customer base by storing customer profiles, addresses, order history, and preferences in a centralized database. You can also use this feature to send SMS campaigns, track inactive customers, and offer personalized service.
• Barcode Scanning: This feature allows you to scan barcodes of products or ingredients to update your inventory, purchase orders, or stock transfers. You can also use this feature to scan QR codes for online ordering or tableside payments.
• Loyalty Program: This feature helps you reward your regular customers with points, discounts, or free items based on their spending or frequency of visits. You can also use this feature to create customized loyalty cards or vouchers for your customers.

Sapaad POS optional addons

• QR Ordering: This optional addon enables your customers to scan a QR code and order from their mobile devices. You can also accept secure payments and offer targeted ads and promotions.
• Sapaad Kiosk: This optional addon allows you to set up a self-service kiosk for your customers to place their orders and pay by themselves.
• Sapaad Waiter PDA: This optional addon allows your servers to take orders on a handheld device and send them directly to the kitchen display system.
• Sapaad Dash Rider Management App: This optional addon helps you manage your delivery operations with a dedicated app for your riders. You can also track their location, assign orders, and communicate with them.

Benefits of Sapaad POS

Here are some of the top perks I’ve observed from using Sapaad in restaurants:

• Improved business efficiency – By automating many tasks and providing robust reporting, Sapaad allows you to manage the restaurant more efficiently. Everything is streamlined through a single platform.
• Better inventory control – The detailed inventory tracking helps minimize waste and ensures you have enough stock. You’ll optimize your ordering and reduce costs.
• Enhanced customer experience – Sapaad’s table management, online ordering, loyalty programs and CRM features help you deliver exceptional, personalized service to each guest.
• Increased sales opportunities – With integrated online ordering and delivery options, you can accept orders through multiple channels beyond just dine-in. This opens new revenue streams.
• Powerful analytics and reporting – The detailed reports within Sapaad provide unparalleled visibility into your business operations and customer behaviors, allowing you to optimize your decision making.
• Robust customer loyalty programs – Keep customers returning with tailored loyalty and rewards programs through the POS. Track their behaviors and reward them for frequent visits.
• Omnichannel sales channels – Besides in-house dining, Sapaad lets you accept online, phone, delivery and takeout orders all in one system for a unified operation.

For restaurants looking to streamline operations, boost customer loyalty, and maximize sales, Sapaad delivers on all fronts. Next I’ll look specifically at how it’s designed for restaurants.

Sapaad POS Disadvantages

Sapaad POS is an excellent system for restaurants. Still, depending on your needs and preferences, it may also have some disadvantages. Here are some of the possible drawbacks of Sapaad POS:

• Sapaad POS requires internet connection: Although Sapaad POS has an offline mode that allows you to take orders and print receipts without internet, you still need internet connection to sync your data, access your reports, and use some of the features such as online ordering and integrations.
• Sapaad POS may not be compatible with some hardware: Any computer, tablet, or smartphone with an internet connection may use Sapaad POS. However, you may need to check if your printers, scanners, cash drawers, and other hardware are compatible with Sapaad POS before you use it.
• Sapaad POS may not have some advanced features: Sapaad POS has many features that cover most of the restaurant operations, but it may not have some advanced or niche features that you may need for your specific business. For example, Sapaad POS does not have table reservation, employee scheduling, or customer feedback features. You may need to use third-party software or integrations for these features.

Sapaad POS for Restaurants

Sapaad stands out from other POS systems because it caters to the needs of foodservice businesses. Based on my consulting experience, here are some of the top features restaurants love:

• Ease of order taking and table management – Servers can quickly enter orders by table number or seat. The system makes tracking each table and communicating orders to the kitchen easily.
• Integration with delivery services – Connect with third-party delivery services like UberEats and DoorDash directly through the POS. Orders flow seamlessly into the system.
• Managing menus and modifiers – Building menus with photos, descriptions, and modifiers is simple. Menu items can be configured with options for size, ingredients, extras, and more.
• Handling multiple payment types – Sapaad enables fast split checks, tip adjustments, and payment processing for cash, cards, mobile payments, and more.
• Managing reservations and waitlists – See upcoming reservations and current wait times. When guests arrive, quickly assign them a table or add them to the waitlist.
• Staff management and scheduling – The employee management tools make tracking timecards, scheduling shifts, setting permissions, and assigning tables easy.
• Reporting on sales, inventory, and employees – Get real-time insights into your top selling items, busy shifts, labor costs, inventory needs, and more to inform more intelligent decisions.
• Custom branding and promotions – Tailor menus, orders, receipts, and the customer-facing POS screen to match your brand look and feel. Easily configure promotions and discounts.

I’m consistently impressed by how Sapaad caters to the unique needs of restaurants. It has the flexibility to accommodate everything from fast food to full-service establishments.

Sapaad POS User Experience

Beyond the wide range of features, Sapaad also provides a great user experience:

• Intuitive and user-friendly – The interface is well-designed for simplicity and ease of use. Even new employees can start using it quickly.
• Easy to train staff – With the intuitive controls and built-in training guides, managers can train staff on using the POS quickly.
• Robust help documentation and resources – There are detailed user manuals, onboarding checklists, video tutorials and 24/7 customer support to resolve questions.
• Options for customization and tailored workflows – You can tweak the POS to match your preferences and needs through layout changes, permission levels, shortcut keys and more.
• Touchscreen interface – The modern touchscreen design makes order taking fast and seamless for your staff. It works great for restaurants.

Sapaad was designed to be user-friendly for managers, servers, hosts, and kitchen staff. With little training needed, it gets your staff up and running quickly.

Sapaad POS Implementation

While Sapaad is easy to use, there are still some steps involved with getting set up initially:

• Onboarding process – Sapaad’s onboarding specialists help you configure your menus, settings, users, and hardware for a smooth launch.
• Hardware requirements – You’ll need POS terminals, tablets, printers, cash drawers, and other accessories. Sapaad helps choose compatible equipment.
• Installation and setup – Sapaad handles the software installation remotely. You need to connect your chosen hardware.
• Integration with other systems – Sync your accounting software, payment processor, inventory system and other tools for synchronized data.
• Training staff on the software – Use the built-in training guides and videos to get your staff up to speed on using Sapaad.
• Technical support options – Friendly customer support is available 24/7 by phone, email, and chat if any issue arises.

The implementation process is straightforward, especially with Sapaad’s excellent customer support. They help you get everything set up optimally.

Sapaad POS Versus Competitors

Sapaad POS is only one of several restaurant POS options. Still, it stands out because of several features and benefits unavailable on other systems. Here are some of the comparisons between Sapaad POS and other POS systems:

• Sapaad vs Poster POS: Both are cloud-based POS systems that support multiple order channels, inventory management, reporting, and integrations. However, Sapaad has more features such as CRM, loyalty, online ordering, and QR ordering. Sapaad also has a more user-friendly interface and a better customer support team.
• Sapaad vs Square Point of Sale: Both are cloud-based POS systems that support online and offline orders, payments, and reporting. However, Sapaad is more specialized for restaurants, while Square Point of Sale is more general for any business. Sapaad has more features such as kitchen display system, delivery manager, recipe management, and food costing. Sapaad also has a lower pricing plan than Square Point of Sale.
• Sapaad vs Venmo: Both payment management systems allow customers to pay with their phones. However, Sapaad is more than just a payment system, it is also a full-fledged POS system that supports all aspects of restaurant operations. Sapaad has more integrations with food ordering platforms and accounting software than Venmo.
• Sapaad vs PointOS: Both POS systems support dine-in, take-away, delivery orders, inventory management, reporting, and customer loyalty. However, Sapaad is a cloud-based system accessed from any device and location. At the same time, PointOS is a Windows-based system that requires installation and maintenance. Sapaad has more features like online ordering, QR ordering, kitchen display system, and food costing.

Sapaad POS stands strong against competitors like Square, TouchBistro, Lavu and. Here’s how it stacks up:

• Pricing – Sapaad is competitively priced, with customized quotes based on your business needs—scales affordably for small or large restaurants.
• Features – It offers one of any restaurant POS system’s most complete feature sets.
• Hardware options – Works excellent with top hardware brands like Epson, HP, and NCR. You can use all-in-one units or mix-and-match components.
• Ease of use – Simple and intuitive, even for tech-averse users. Interface and workflows are optimized for restaurants.
• Customer support – Friendly and responsive 24/7 customer support via phone, email, and chat.
• Scalability – Sapaad can scale up smoothly as your business grows from one location to multiple locations.

Based on capabilities, hardware compatibility, ease of use, and customer support, Sapaad provides a complete package that exceeds many competitor offerings.

Sapaad Pos Pricing Plans

Sapaad POS has different pricing plans depending on the number of outlets, the subscription duration, and the optional add-ons. Here are some of the pricing plans for Sapaad POS:

• Monthly Subscription: This plan costs $59.99 per month for one outlet and includes the cloud-based POS system, unlimited users and devices, CRM, offline mode, walk-in, take-away, dine-in and home delivery management, live dashboard, discounts and promotions, tax compliance, daily end-of-day report, business trends and analytics, and free support.
• Annual Subscription: This plan costs $49.99 per month for one outlet and includes the same features as the monthly subscription, plus 3 months free of charge.
• 2-Year Subscription: This plan costs $39.99 monthly for one outlet and includes the same features as the monthly subscription, plus 12 months free of charge.

You can also add optional add-ons to your subscription, such as inventory management, online ordering, loyalty program, Sapaad Connect, Sapaad Direct, Sapaad Kiosk, Sapaad Waiter PDA, Sapaad Dash Rider Management App, etc. The prices of these add-ons vary depending on the subscription duration.

Sapaad POS set up Guide

To set up Sapaad POS, you need to follow these steps:

• Sign up for a free trial or a subscription plan on their website: https://www.sapaad.com/
• Download the Sapaad POS app on your device (web browser, Android, or iOS) .
• Sign in and adjust your account preferences, including your menu, inventory, payment methods, etc.
• Start taking orders and managing your restaurant with Sapaad POS.

If you need help or support, you can contact Sapaad’s customer service team at +1 855 727 2236 or at support@sapaad.com.

You can also check their FAQ page. 

Sapaad Pos Customer Reviews

Sapaad POS has received many positive customer reviews from different sources. Here are some of the highlights of what customers have said about Sapaad POS:

• Trustpilot:  Sapaad has a 4.8 out of 5 rating based on 125 reviews on Trustpilot. Customers have praised Sapaad’s ease of use, all-in-one features, excellent customer support, and affordable pricing. Some customers who have left positive reviews are Shendi Budiman, Shiva Kishore, Tanay Kher, Manoj Singh, Simran Tomar, Anza Umair, ECCO Pizza&Pasta Jumeirah Road, and Ansu.
• Capterra: Sapaad has a 4.4 out of 5 rating based on 36 reviews on Capterra. Customers appreciate Sapaad’s comprehensive solution, user-friendly interface, cloud-based platform, and powerful reporting. Some customers who have left positive reviews are Baha S., Chad G., Naveen K., Ravi P., and Rakesh K.
• Google Play: On Google Play, the Sapaad POS app is rated 4.2% by 44 reviewers. Customers have liked Sapaad POS app for its simplicity, functionality, reliability, and convenience. Some customers who have left positive reviews are A Google users, Mohammed Asif, Mohammed Shafiulla, and Naveen Kumar.

Is Sapaad POS Worth It?

Given the price point, features, ease of use, and breadth of capabilities, I can confidently say Sapaad provides excellent value:

The Pros

• All-in-one restaurant management platform
• Optimized for the unique needs of foodservice
• Hundreds of built-in features and integrations
• Intuitive touchscreen interface
• Scales up to support multiple locations
• 24/7 customer support

The Cons

• Can take some time to master all features
• Requires an internet connection

For most full-service, quick-service, fast casual, and takeout restaurants, Sapaad is worth the investment. It will streamline your operations, delight customers and expand your capabilities.

The only types of restaurants I would hesitate to recommend Sapaad for are:

• Very new businesses with unpredictable order volume – A basic POS may be more accessible until order patterns stabilize.
• Fine dining restaurants focused only on dine-in – Some specialized fine dining POS systems cater better to reservation-driven sit-down restaurants.
• Single-register coffee shops – Basic single-terminal POS systems may suit their needs.

But for nearly any full-service restaurant model, Sapaad provides a complete solution that can enhance the guest experience while optimizing day-to-day operations.

Conclusion and Recommendation

After seeing the platform firsthand with many different restaurants, I’m impressed by Sapaad’s ability to handle the unique operational needs of food service businesses. It’s an excellent choice for most restaurants that can streamline your workflows while providing top-notch guest experiences.

Restaurants that adopt Sapaad POS can look forward to:

• Increased efficiency through process automation and tracking
• Enhanced guest experiences via CRM tools and customization
• Higher average transaction sizes from integrated upselling
• New revenue streams by accepting online and delivery orders
• Improved employee productivity through training and management
• Optimized purchasing and inventory reduction with data
• Greater profitability based on data-driven decision making

The bottom line is that Sapaad provides a complete restaurant management ecosystem that can help your business run smoother while improving guest satisfaction. I recommend considering it strongly if you want a new POS system. It provides excellent capabilities for investment. Feel free to reach out with any other questions!

 Jeff Smith is a Restaurant Consultant with over 20 years of hospitality experience ranging from server to owner and general manager.  He focuses on Restaurant POS technology as well as restaurant marketing.  Check out our world-famous restaurant resources page for a comprehensive offering of hand-picked resources and tools to help your business.  You can also check out some of our other restaurant business articles. 

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